Calls Dashboard

Summary

I can see a summary of the number of calls made and failures, with a breakdown by failure type and if this was on a wired or Wi-Fi connection.

Setup failures are recorded when a call is attempted but can’t connect – for example an issue with a Direct Routing gateway.

Mid-call failures are recorded when a call starts successfully but drops – for example if Wi-Fi coverage is poor.

Visuals show these breakdowns by day over the time period.

This report tells me

Total Calls

• Number of calls
• Calls made with wired connections
• Calls made with Wi-Fi connections

Calls with no failures

• Number of calls and percentage of total
  • Both connection types
  • Wired connection
  • Wi-Fi connection

Calls with any failure

• Number of calls and percentage of total
  • Both connection types
  • Wired connection
  • Wi-Fi connection

Calls with setup failures

• Number of calls and percentage of total
  • Both connection types
  • Wired connection
  • Wi-Fi connection

Calls with mid-call failures

• Number of calls and percentage of total
  • Both connection types
  • Wired connection
  • Wi-Fi connection