Comparing Teamwork Analytics to other solutions
We are often asked how Teamwork Analytics compares to what comes in the box with Microsoft and with other solutions on the market.
Comparing Teamwork Analytics to what comes with Office 365 for Microsoft Teams
Comparing to Microsoft is easy for us, we are a complete Microsoft shop, understand what is in the box (which is ever-improving) and where we add value beyond this.
Teamwork Analytics would be compared to Microsoft’s native Teams Admin Center Reports and Microsoft Call Quality Dashboard Power BI Reports.
Key differences from Microsoft
- Automated Messages sent directly to end-uses to drive usage, governance and improve call and meeting experiences
- Customisable alerting by teams message, email or directly into IT Operations platforms with Logic apps
- All Power BI driven for reporting cached, not direct query, scale tested up to customers with 330,000 users
- Customer defined PII Policies, grouping by any AD attribute and customer-defined retention periods
- Detailed Team governance reporting
- Reporting filterable and targetable by all active directory attributes
- Optional services wrap to set up automations, alerts and review your Teams adoption, health and performance
Comparing Teamwork Analytics to other partner solutions
There are many great solutions on the market. All partners, including Modality, are pulling data from the same Microsoft Graph API’s. In that respect, it is a pretty level playing field in terms of what data/abilities are open to partner solutions. Modality Teamwork Analytics focuses on driving Microsoft Teams success, which for us means adoption, governance and calls and meetings experience. That means Teamwork Analytics is often compared to other governance focused solutions or call and meeting quality solutions. To our knowledge, there is not a solution on the market that covers Teams in the way Teamwork Analytics does for all three of these areas.
Modality is very happy to help customers compare solutions to ensure they have the right solution to meet their requirements. We do not have the ability to constantly keep up with all the solutions on the market, but here is a table to provide some points of comparison between Modality Teamwork Analytics and any other solution you are using or considering.
Obviously, this list is written with Teamwork Analytics strengths in mind. We encourage you to compare our answers to other vendors solutions but are of course very happy to answer any questions you have of our solution to allow you to accurately compare it to any other vendor solution and will quickly provide responses to any questions.
| Modality Teamwork Analytics | Other Solution | |
| About the Partner | ||
| Microsoft Partner Level | Gold in 11 competencies, all Microsoft Teams specialisations and on the Microsoft Teams Technology Adoption Program. Fully focused on Microsoft Cloud providing Professional Services, Managed Services and Software | |
| Number of users in largest active customer | 330,000 – proven scale | |
| International Coverage to transact and support | Yes | |
| Product | ||
| Pricing Model | Per-User, Per Year, subscription | |
| Microsoft IP Co-Sell | Yes | |
| Leveraging Microsoft Azure and Power BI Technology | Yes | |
| Deployment Models | SaaS, Managed by Modality on your tenant or deployed yourself on your tenant via Azure ARM Template | |
| Ability to deploy 100% on customer tenant without the partner/provider having access to any information | Yes | |
| Option to deploy as SaaS with no management for customer | Yes | |
| Automated Messages to End Users for Adoption, Governance and Call and Meeting Performance | Yes | |
| Control over the triggers of automated messages and the content of those messages | Yes, SQL triggers and Microsoft Adaptive Cards can be customised as required | |
| Add Input forms and buttons to automated messages to gather user agreement or input | Yes | |
| Completely customisable Alerting | Yes – Azure Logic Apps | |
| Customer Controlled Selective PII removal | Yes – target users for PII removal by any AD attribute, e.g. all users with Country = Germany | |
| Depth Reporting on Teams usage including channel usage, replies, reactions and who is engaged with who across teams, calls and meetings | Yes | |
| Power BI Reports specific to Adoption, Governance and Call and Meeting Performance | Yes | |
| Optional Services Wrap | Yes | |
| The tool can form part of a wider managed services proposition | Yes | |
| Governance Reporting for Microsoft Teams including Guests and Apps | Yes | |
| Adoption Reporting for Microsoft Teams including detailed use of teams and channels and detailed use of call and meetings, VoIP, Video, Desktop Sharing | Yes | |
| Detailed Call and Meeting Performance Reporting including filtering by network and active directory attributes of users | Yes | |
| “Call Logger / Call Records” Reporting of all VoIP and PSTN Calls made/received | Yes | |
| Database Schema shared with customers to allow their own reporting | Yes | |
| Power BI files shared with customers to allow their own modification | Yes | |
| Services wrap that can include custom Power BI report creation to meet your exact reporting requirements | Yes | |
| Real-time reporting of Teams Call Quality/Network Performance | No – this is not possible from any vendor as Microsoft’s API’s only provide call information post-call and technically with an SLA of up to 60 minutes after the call/meeting is complete, though records are usually provided by the API within minutes even at a large scale | |
| Reporting on other solutions such as Cisco or Avaya | No – Teamwork Analytics is 100% focused on Microsoft Teams | |
| Reporting directly from Session Border Controllers | No – all our reporting comes from Microsoft API’s, we have no direct reporting from SBCs |